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What's New - UMiss Given Honorable Mention

HealthLine Systems’ 2008 national Client Recognition Award recognizes University of Mississippi Health Care with honorable mention

CEO Dan Littrell (middle) and Vice Presdient Rick Stier (l) present the award to Elizabeth Beasley-Adair (r).

FOR IMMEDIATE RELEASE
SAN DIEGO, CALIFORNIA JULY 16, 2008

"With the resources of EchoAccess, the University of Mississippi Ambulatory Access Center supports call processing, tracking, data management, and documentation. EchoAccess tracks first time resolution and accommodation or non-accommodation as a critical metric for improving access. Concurrently, we’ve shortened call length by nearly one minute per call, allowing us to handle greater volume with the same number of FTEs."

--Elizabeth Beasley-Adair, MBA Assistant Director Access Center, University of Mississippi Health Care

University of Mississippi Health Care is recognized by the HealthLine Systems’ Client Advisory Panel for 2008 with honorable mention. This distinction recognizes contribution to a health care organization utilizing HealthLine Systems’ contact center software solutions Sharp Focus^® and EchoAccess™. Criteria for selection include measurable financial impact, interventions that are clearly related to the software, and applicability for other contact centers to raise the standard of practice for the industry.

HealthLine Systems, Inc. announced on July 15th that its contact center Client Advisory Panel selected BJC HealthCare Call Center as the 2008 recipient of the national Client Recognition Award. Award recipients include distinguished healthcare leaders: Sharp HealthCare (2004), Emory HealthCare (2005), Georgetown University Hospital (2006), Tenet Healthcare Call Center (2007), and BJC HealthCare Call Center (2008).

About HealthLine Systems Now in year 23 of service to clients, HealthLine Systems, Inc. provides software solutions for over 1,000 healthcare organizations throughout North America. Sharp Focus^® and EchoAccess™ contact center software solutions address pressing requirements of hospitals, health systems and managed care organizations for increased market share and improved return on investment (ROI).

For more information, please visit us at http://www.healthlinesystems.com, call 1 800 733-8737 extension 7265, or contact us via e-mail at

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