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Webinars

HLS Academy

HLS Academy Webinar Series are viewable live or downloadable later as a Powerpoint, PDF or Windows Media file on the product's Help Desk.

HealthLine Systems' webinars are free 60-90 minute learning forums that include topics selected by you with interactive dialogue. They can be held right in your office or conference room, allowing multiple individuals from your organization to participate without travel expense.

The only requirements are an Internet connection, GoToWebinar software (a quick free download) and a telephone or speakerphone.

You may sign up for a webinar for your product on that product's Help Desk. List of webinars here. All webinars are Wednesdays @ 11:00 AM PST unless otherwise noted.

Webinar Schedule

2010 Webinars
Date Webinar Title and Downloads
Contact Center Webinars
February 17 EchoAccess - Basic Reporting Skills
April 21 Echo - System Adminstration / Role Based Access
May 26 Sharp Focus Data Exchange
October 20 Call Center Chat- Industry Leaders Share Their Secrets for Success
Credentialing Webinars
Date TBA Credentialing Chat - Industry Leaders Share Their Secrets for Success
April 21 Echo - System Adminstration / Role Based Access
May 19 OPPE & Patient Safety
June 16 Client Showcase - Paperless Credentialing
September 15 Clinical Privileges in MedicalStaffLine / Quality Edge
November 17 Clinical Privileges in Echo

Contact Center Webinars

Call Center Graphic, Man on a ladder and telephone

EchoAccess - Basic Reporting Skills

Wednesday, February 17, 2010
11:00 a.m. Pacific / 12:00 Mountain / 1:00 Central / 2:00 p.m. Eastern

Presented by Kevin Childers, Product Solutions Specialist, HealthLine Systems

Who should attend: EchoAccess Contact Center Users

In this webinar we will cover:

  • Overview of EchoAccess Custom Reporter areas
  • Basic Filter principles including Master Tables, Filter Critiera, and Operators
  • How Master Tables impact variable selection in Letters / Listings
  • Variable routing in Letters / Listings
  • Printing class reminder, class enrollment, and caller / patient letters
Registration closed

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A crane stacking boxes

Echo - System Adminstration / Role Based Access

Wednesday, April 21, 2010
11:00 a.m. Pacific / 12:00 Mountain / 1:00 Central / 2:00 p.m. Eastern

Presented by Lisa Rothmuller, Director, Echo Product Solutions, HealthLine Systems

Who should attend: Echo IT, System Administrators

In this webinar we will cover:

  • Why use Role Based Access in Echo
  • How to determ ine who should control access
  • Review methods for defining the roles and access
  • Provide an understanding of shared areas access
Registration closed

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Echo webinar, man juggling musical notes a phone and other objects

Sharp Focus Data Exchange

Wednesday, May 26, 2010
11:00 a.m. Pacific / 2:00 p.m. Eastern

Presented by Kay Lynn Akers Director, Client Relationship, HealthLine Systems

Who should attend: Sharp Focus Contact Center Users

In this webinar we will cover:

  • Why Import? The basics
  • An overview of Import Functionality
  • How to build import maps
  • Specifics of Population Import
  • Briefly review Physician Import options
  • An overview of the Export process


Registration closed

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Computer monitor

Call Center Chat- Industry Leaders Share Their Secrets for Success

Wednesday, October 20, 2010
11:00 a.m. Pacific / 12:00 Mountain / 1:00 Central / 2:00 p.m. Eastern

Presented by Meg Terry, Sr. Vice President, Corporate Strategies, HealthLine Systems

Who should attend: Sharp Focus and EchoAccess Contact Center Clients

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Credentialing Webinars

Man juggling on a tightrope above his colleagues

Credentialing Chat - Industry Leaders Share Their Secrets for Success

Date TBA
11:00 a.m. Pacific / 12:00 Mountain / 1:00 Central / 2:00 p.m. Eastern

Presented by Meg Terry, Sr. Vice President, Corporate Strategies, HealthLine Systems

Who should attend: EchoCredentialing MedicalStaffLine and Vision Clients

Registration closed

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Man juggling on a tightrope above his colleagues

Echo - System Adminstration / Role Based Access

Wednesday, April 21,2010
11:00 a.m. Pacific / 12:00 Mountain / 1:00 Central / 2:00 p.m. Eastern

Presented by Lisa Rothmuller, Director, Echo Product Solutions, HealthLine Systems

Who should attend: Echo IT, System Administrators

Registration closed

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Echo webinar, man juggling musical notes a phone and other objects

OPPE & Patient Safety

Wednesday, May 19, 2010
11:00 a.m. Pacific / 12:00 Mountain / 1:00 Central / 2:00 p.m. Eastern

Presented by Kevin Pettit, Product Solutions Specialist, HealthLine Systems

Who should attend: EchoQuality, EchoCredentialing, QualityEdge Clients

In this webinar we will cover:

  • Review of OPPE standards: who, what, when, why... and HOW?
  • Overview of Patient Safety Event Reporting: streamlining the process
  • HealthLine Systems' solutions to meet these challenges
Registration closed

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Call Center Graphic, Man on a ladder and telephone

Client Showcase - Paperless Credentialing

Wednesday, June 16, 2010
11:00 a.m. Pacific / 12:00 Mountain / 1:00 Central / 2:00 p.m. Eastern

Presented by Meg Terry, Sr. Vice President, Corporate Strategies, HealthLine Systems

Who should attend: EchoCredentialing, MedicalStaffLine Clients

In this webinar we will showcase five clients who have successfully automated one or more credentialing processes. They will share:

  • Why they decided to go paperless?
  • How they implemented the change?
  • What were some of the challenges?
  • Words of wisdom and suggestions
  • The results!

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A crane stacking boxes

Clinical Privileges in MedicalStaffLine / Quality Edge

Wednesday, September 15, 2010
11:00 a.m. Pacific / 12:00 Mountain / 1:00 Central / 2:00 p.m. Eastern

Presented by Kevin Childers, Product Solutions Specialist, HealthLine Systems

Who should attend: MedicalStaffLine, QualityEdge Clients

In this webinar we will discuss Clinical Privileges in MSLW / QEW including:

  • Advantages of using MSLW / QEW for Privilege tracking
  • Creating Privilege records in MSLW / QEW
  • Attaching Privilege records to Providers
  • Output options for Privileges
  • Incorporating Privilege information into Credentialing packets
  • Privilege Portal usage

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Echo webinar, man juggling musical notes a phone and other objects

Clinical Privileges in Echo

Wednesday, November 17, 2010
11:00 a.m. Pacific / 12:00 Mountain / 1:00 Central / 2:00 p.m. Eastern

Presented by Kevin Childers, Product Solutions Specialist, HealthLine Systems

Who should attend: EchoCredentialing Clients

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HealthLine Systems, Inc. is the industry leader in:
NCQA Certified CVO Services , Contact Center Software, Automated Credentialing Applications , Web-based Credentialing Software , Master Provider Database Solution , Quality Management Software , Windows Optometric Software , Web-based Optometric Software , Credentialing Software , Windows Contact Center Software , Windows Contact Center Software

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