Home > Offerings > Windows Contact Center Software | Sharp Focus > FAQ (Home)

Windows Contact Center Software | Sharp Focus

Comprehensive contact center software. World-class clinical expertise, state-of-the-art delivery

Sharp Focus brings your communications together.

Sharp Focus^® is comprehensive contact center software, which provides website and telephone access to healthcare resources tailored by the individual. Examples of both non-clinical and clinical services include:

• Physician and service referral: connect targeted consumers to your physicians; your services
• Events, screenings, class registration: streamline registration; provide online payment
• Membership management: enjoy real-time databases for women; seniors
• Demand management: refer to the clinically appropriate, cost-effective site of care; reduce ER as primary care site
• Outbound call management: talk with newcomers; discharged patients; confirm appointments for high-margin services with high no-show rates
• Physician-to-physician referral: link regional physicians to your specialists; facilitate transfers; document the value of referred patients
• Disease management: facilitate support for chronic conditions such as congestive heart failure, diabetes, asthma and more; reduce readmission
• Symptom-based clinical triage: conduct nurse-directed primary care assessment and referral using world-class clinical guideline protocols developed by
  The Cleveland Clinic Foundation
• Provide after-hours triage as an extension of physician practices when offices are closed: assure a resource for your physicians' patients when the doctor is out of the office; allow your valued physicians to get more sleep!

Sharp Focus modules provide flexibility to tailor the call center to the client's community, mission and budget.

Sharp Focus modules provide flexibility to tailor the call center to the client's community, mission and budget. The client controls hours of operation, information and staffing. There isn't a special fee for "branding" or trademarks. The Sharp Focus system is comprised of integrated Modules that share consumer and physician information.

Request a Sharp Focus Demo

^Top